Our Tours & Exploations FAQ

Are the guides qualified?
Yes. Our guides are required to take a training program provided by oceanographers, biologists and naturalists. This program overviews several topics related to outdoor and nature activities, particularly those related to our explorations. These include: cetacean (whale and dolphin) biology, ecology and behavior, marine and terrestrial wildlife and flora identification and interpretation, security measures aboard marine and terrestrial vehicles, as well as behavior and communication skills for guiding tourist activities.

Can a handicap person take the tour?
Yes. As long as physical or mental condition of the participants do not affect the functional realization of the activity or exploration.

Is it guaranteed to watch a whale during the Cetacean Xplorer program?
No.Whales are highly mobile animals, and well….we all know nature is unpredictable! However, our skills in marine and cetacean research allow us to offer the participants a rich experience in marine fauna and nature interpretation. When no whales are found or environmental conditions compromise the security of our guests and our crew we offer optional activities like birdwatching along Bird Island, or to visit the sea lions at Turtle Rock, where these charismatic creatures rest during the entire winter season. Other optional activities include snorkeling, swimming or a beach walk along Deer Island.

What am I expected to see?
Mazatlan is the port of entrance to the Gulf of California, a place ranked as ecologically outstanding and among the most productive and aesthetic marine ecosystems of the world. A great marine diversity can be found in the area: Humpback whales during their winter migration, Fin whales, various species of coastal and oceanic dolphins, California sea lions, giant mantas, oceanic sharks and billfishes, sea turtles, and even a great variety of tropical fish if we get to practice snorkeling. So no worries, there´s lots to see!

Is the tour in english?
Yes. Our guides and crew are required to handle a high level english.

Can I purchase this excursion once in Mazatlan?
Yes. Our headquarters are located in Av. del Mar 1022-1 (In the Malecón next to the Italian Coffee Company café).Walk-ins are welcome but are not encouraged. Due to the nature of our business we fill up in advance.

What are the cancelation policies?
Since we work with very small groups and we are not a comercial tour operator no shows or last minute cancelations causes us a big problem. No show no refund. Cancelations received with 10 day in advance are refunded in full minus $25 cancelation fee per reservation (not per person), after that and before 24 hours 50% is refunded.

What if the tour gets cancelled?
If due acts of God or whatever reason the expedition is cancelled you will be refund in full?

Why am I paying Charters de Mexico?
They are our online reservations processor for our services.